How-To Guide: Tracking Your Order

Written By Horsed .

Once your seller has posted the item, you’ll want to keep an eye on where it is. HORSED makes that easy:

1. Find Your Tracking Link:

  • Go to your chat with the seller.

  • You’ll see a tracking link provided by HORSED when you purchase a item. Once the item is posted this will update on the tracking link and you will get a message in the HORSED app.

2. Understand Posting Timelines:

  • Sellers are given 5 days to post the item.

  • We automatically remind them during this time to avoid delays.

3. Delivery Expectations:

  • Most couriers deliver in 2–3 working days.

  • However, if the item is posted after the daily cut-off, it may take a little longer.

4. What If It’s Delayed?

  • Wait 5 working days after the “posted” mark.

  • If the item hasn’t arrived, contact support@horsed.co.uk or use the Support section in the app.

Tracking ensures you stay informed from stable to doorstep 🐴

Horsed .
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How-To Guide: How Buyer Protection Insurance Works