Everything you need to know about our collection, orders, and services
We accept returns on all unworn, unaltered items in their original packaging within 30 days of delivery. Email support@horsed.co.uk with your order number and we will send a prepaid returns label within 24 hours.
Yes — all orders qualify for complimentary standard shipping worldwide. Express delivery options are available at checkout for an additional fee.
Please refer to our detailed Size Guide, which includes measurements and fitting advice for every category. Our concierge team is also available to assist with personalised fitting recommendations.
Absolutely. Email concierge@horsed.com before returning your item and we will reserve the alternative size for you. Exchanges ship free of charge.
Care instructions vary by material. Please refer to our Care Instructions page for detailed guidance on leather, technical fabrics, wool, and other materials. The care label inside each garment is always the definitive reference.
Yes. Every HORSED piece is crafted in small-batch ateliers in Italy that pay fair wages, maintain safe working conditions, and adhere to our strict ethical sourcing standards. Please visit our Sustainability page to learn more.
We ship to over 50 countries worldwide. International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Delivery timeframes vary by destination — typically 7–14 business days outside of Europe.
Once your order ships, you will receive a confirmation email with a tracking number and link. You can also visit our Track Order page at any time. If you have questions about your shipment, our concierge team is here to help.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-standard SSL encryption.
Please contact us within 1 hour of placing your order at concierge@horsed.com and we will do our best to accommodate changes. Once an order has been dispatched, we are unable to make modifications.
Yes. We offer monogramming and personalisation on select pieces, as well as a bespoke tailoring service for competition jackets. Please contact our concierge team for details and timelines.
We sincerely apologise. Please contact us within 7 days of delivery at concierge@horsed.com with your order number and photographs of the damage. We will arrange a replacement or full refund at no cost to you.