Everything You Need to Know

Shipping & Returns

We dispatch items as quickly as possible but some items come from our warehouse's in Europe so please be patient. If you order is going to be delayed we will notify you straight away.

Shipping

Standard Shipping
Delivery costs are calculated at checkout - all orders over £80 qualify for free standard shipping in the UK (excluding very large or heavy items - you will be contacted on order to arrange delivery costs for these items)

Delivery Timeframes

  • We aim to dispatch as soon as possible with some items available for dispatch same day
  • Most items will be dispatched within 3-5 working days
  • Any delays on items being shipped from our Europe warehouse - you will be notified straight away after ordering.

Returns

30-Day Returns
We accept returns on all unworn, unaltered items in their original packaging within 30 days of delivery.

How to Return

  • Email support@horsed.com with your order number
  • We will send a prepaid returns label within 24 hours
  • Pack items securely in original packaging

Refunds are processed within 5 business days of receipt.

Exchanges

We are happy to exchange items for a different size or colour, subject to availability. The original item will need to be returned in it's original condition unworn and unaltered.

To request an exchange, please contact our concierge team at support@horsed.co.uk before returning your item and we will send you a prepaid returns label

International Orders & Customs

International orders may be subject to import duties and taxes, which are the responsibility of the recipient. HORSED is not responsible for customs delays. We recommend checking your country's import regulations before placing an order.

All prices on our website are shown in GBP. Your card provider will apply the applicable exchange rate at checkout.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 5 days of delivery at support@horsed.co.uk with your order number and photographs. We will resolve this for you promptly.